Rhaegal incident

Forms containing parentheses in emails cannot be sent

Major Resolved View vendor source →

Rhaegal experienced a major incident on June 6, 2023 affecting Form4Smart, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2023, 08:05 AM UTC
Resolved
Jun 06, 2023, 12:12 PM UTC
Duration
4h 7m
Detected by Pingoru
Jun 06, 2023, 08:05 AM UTC

Affected components

Form4Smart

Update timeline

  1. identified Jun 06, 2023, 08:05 AM UTC

    Forms containing parentheses in variables in emails cannot be sent. We are currently fixing the issue.

  2. monitoring Jun 06, 2023, 10:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 06, 2023, 12:12 PM UTC

    This incident has been resolved.