Rezdy experienced a major incident on August 31, 2021 affecting Marketplace search and Rezdy API and 1 more component, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Marketplace searchRezdy APIRezdyPay v2Booking SoftwareRezdy ConnectMarketplace checkoutBooking form and widgetsBooking form and widgetsWebhooks
Update timeline
- monitoring Aug 31, 2021, 07:06 PM UTC
We're experiencing an elevated level of errors and are currently looking into the issue.
- monitoring Aug 31, 2021, 07:08 PM UTC
We are continuing to monitor for any further issues.
- identified Aug 31, 2021, 07:16 PM UTC
We have identified that our infrastructure provider is currently affected by an outage. AWS Internet Connectivity (Oregon) https://status.aws.amazon.com/
- monitoring Aug 31, 2021, 10:03 PM UTC
We have made the changes recommended by AWS and will continue to monitor the issue.
- monitoring Aug 31, 2021, 10:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 31, 2021, 11:29 PM UTC
This incident has been resolved.