Rezdy incident

Errors when creating internal orders for certain languages

Minor Resolved View vendor source →

Rezdy experienced a minor incident on October 27, 2021 affecting Booking Software, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2021, 02:05 AM UTC
Resolved
Oct 27, 2021, 05:03 AM UTC
Duration
2h 58m
Detected by Pingoru
Oct 27, 2021, 02:05 AM UTC

Affected components

Booking Software

Update timeline

  1. investigating Oct 27, 2021, 02:05 AM UTC

    We identified that a small percentage of our customers are having errors when attempting to save internal orders. The error message says 'Price must be a number', and it's related to your configured Language. As a workaround, please change your Language configuration in Region Configurations to a similar configuration (e.g. change from 'Spanish (Mexico)' to Spanish). Check https://support.rezdy.com/hc/en-us/articles/203691714-How-to-Update-Regional-Settings for information on how to change it.

  2. identified Oct 27, 2021, 02:05 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 27, 2021, 05:03 AM UTC

    This incident has been resolved. Please contact support if you are still having issues.