Rezdy incident

Booking software page errors

Critical Resolved View vendor source →

Rezdy experienced a critical incident on November 17, 2021 affecting Marketplace search and Booking Software, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2021, 03:24 AM UTC
Resolved
Nov 17, 2021, 06:04 AM UTC
Duration
2h 40m
Detected by Pingoru
Nov 17, 2021, 03:24 AM UTC

Affected components

Marketplace searchBooking Software

Update timeline

  1. identified Nov 17, 2021, 03:24 AM UTC

    We are currently seeing errors for Booking software and Marketplace search pages. We are working to restore the service.

  2. identified Nov 17, 2021, 03:34 AM UTC

    We identified the root cause of the incident and we continue to work on a fix. We apologise for the inconvenience. APIs and booking form should continue to work.

  3. monitoring Nov 17, 2021, 03:55 AM UTC

    Booking software and marketplace are working again. In-app training and help pages might not be functional in pages.

  4. resolved Nov 17, 2021, 06:04 AM UTC

    This incident has been resolved.