Rezdy incident

Errors when attempting to save internal orders

Major Resolved View vendor source →

Rezdy experienced a major incident on January 21, 2022 affecting Booking Software, lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2022, 07:04 AM UTC
Resolved
Jan 23, 2022, 10:49 PM UTC
Duration
2d 15h
Detected by Pingoru
Jan 21, 2022, 07:04 AM UTC

Affected components

Booking Software

Update timeline

  1. investigating Jan 21, 2022, 07:04 AM UTC

    We identified that, for some of our booking software customers, internal orders cannot be edited. We are working on a fix.

  2. investigating Jan 21, 2022, 07:27 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 21, 2022, 07:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 21, 2022, 07:38 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 23, 2022, 10:49 PM UTC

    This incident has been resolved.