Rezdy experienced a major incident on January 24, 2022 affecting Booking Software and Marketplace checkout and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 24, 2022, 09:46 PM UTC
Due to some problems with a third party dependency, emails aren't being delivered. They show up as 'sent'. We are working with our third party provider to address the issue.
- identified Jan 25, 2022, 01:13 AM UTC
We are working with our third party provider to address the issue. As soon as the problem is addressed, all emails are going to be automatically delivered, without any manual intervention required.
- identified Jan 25, 2022, 02:26 AM UTC
We are continuing to wait on our third party response to get emails restored. We apologize for the inconvenience. Reset password emails and inviting users emails continue to work, but majority of emails (including all guest emails) aren't being delivered at the moment.
- monitoring Jan 25, 2022, 09:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 25, 2022, 09:49 PM UTC
This incident has been resolved.