Rezdy experienced a major incident on February 17, 2022 affecting Booking Software and Marketplace checkout and 1 more component, lasting 3d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 17, 2022, 12:03 PM UTC
Due to some problems with a third party dependency, emails aren't being delivered. They show up as 'sent'. We are working with our third party provider to address the issue.
- identified Feb 17, 2022, 10:55 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 18, 2022, 02:49 AM UTC
We are waiting on the response for our third party email provider. Hopefully service in be restored in the next few hours. Emails that haven't been yet delivered are expected to be delivered when authorized by our third party provider.
- identified Feb 18, 2022, 03:27 PM UTC
We are still waiting to hear from our third party provider.
- monitoring Feb 18, 2022, 11:02 PM UTC
All pending emails should now be delivered, and new emails should work as expected. We'll continue monitoring it.
- resolved Feb 20, 2022, 11:16 PM UTC
This incident has been resolved.