Rezdy experienced a notice incident on September 19, 2023 affecting Marketplace search and Rezdy API and 1 more component, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Marketplace searchRezdy APIRezdyPay v2SMS numberBooking SoftwareRezdy ConnectMarketplace checkoutSecure Payments (Stripe Connect)Booking form and widgetsBooking form and widgets
Update timeline
- identified Sep 19, 2023, 02:44 AM UTC
Rezdy app functionality is affected due to an issue with the upstream provider. The issue has been identified on their end and they’re currently implementing a fix
- monitoring Sep 19, 2023, 04:45 AM UTC
Fix has been implemented by the upstream provider. We're starting to see service recovery and will continue to monitor.
- resolved Sep 19, 2023, 06:12 AM UTC
Our upstream provider confirmed that the incident is now resolved. We apologies for any inconvenience caused.