Rezdy incident

Rezdy reports are currently unavailable

Critical Resolved View vendor source →

Rezdy experienced a critical incident on May 14, 2025 affecting Analytics & Reporting, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 01:43 AM UTC
Resolved
May 14, 2025, 02:51 AM UTC
Duration
1h 7m
Detected by Pingoru
May 14, 2025, 01:43 AM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating May 14, 2025, 01:43 AM UTC

    Rezdy reports are currently unavailable, our team is working on this as a priority and will provide an update as soon as possible.

  2. investigating May 14, 2025, 01:45 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 14, 2025, 02:30 AM UTC

    A fix has been implemented and our team is monitoring.

  4. resolved May 14, 2025, 02:51 AM UTC

    Due to an error within a 3rd party package integration our reporting suite encountered an unexpected error. Application is fully operational and reports are available and functioning as per normal. We apologise for any inconvenience caused.