RevOps incident
Elevated error rates when generating PDFs, syncing to CRM, and Notifications
RevOps experienced a major incident on October 6, 2025 affecting RevOps Console and DocuSign Integration and 1 more component, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2025, 02:37 PM UTC
We are experiencing elevated error rates when generating PDFs and syncing to CRM
- investigating Oct 06, 2025, 02:37 PM UTC
We are continuing to investigate this issue.
- identified Oct 06, 2025, 04:25 PM UTC
We’ve identified that the issue was caused by an automated upgrade performed by one of our infrastructure providers. Our team is actively working on a fix.
- identified Oct 06, 2025, 04:53 PM UTC
We’ve deployed a fix and are now seeing new PDF generations, CRM syncs, and notifications complete successfully. We’re working to reprocess any previously failed jobs for those tasks.
- monitoring Oct 06, 2025, 05:25 PM UTC
Services are fully operational and PDF generations, CRM syncs, and notifications are completing as expected. We will continue to monitor the services as we work through the reprocessing of previously failed operations.
- monitoring Oct 06, 2025, 06:30 PM UTC
Services are fully restored and CRM syncs are being reprocessed automatically.
- resolved Oct 06, 2025, 06:59 PM UTC
This incident has been resolved.