ReviewTrackers incident

Database Connections Incident

Notice Resolved View vendor source →

ReviewTrackers experienced a notice incident on December 5, 2015, lasting 5h 2m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2015, 07:01 PM UTC
Resolved
Dec 06, 2015, 12:04 AM UTC
Duration
5h 2m
Detected by Pingoru
Dec 05, 2015, 07:01 PM UTC

Update timeline

  1. investigating Dec 05, 2015, 07:01 PM UTC

    We are noticing an unusually high number of Database Connections that is impacting the availability of our Dashboard and v1 API. We are currently investigating and will update this incident as we know more.

  2. investigating Dec 05, 2015, 07:23 PM UTC

    The app and API should be available again. We are temporarily increasing capacity to avoid more downtime today while we continue to investigate the root cause of this issue.

  3. identified Dec 05, 2015, 09:47 PM UTC

    We have concluded our investigation and the issue was caused by a high number of idle connections to the database that were not being closed correctly. We are taking preventive measures to ensure this issue does not reoccur.

  4. resolved Dec 06, 2015, 12:04 AM UTC

    This incident has been resolved.