Revers.io incident

Incident on platform

Critical Resolved View vendor source →

Revers.io experienced a critical incident on September 14, 2021 affecting BackOffice and SelfCare, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2021, 11:32 AM UTC
Resolved
Sep 14, 2021, 01:16 PM UTC
Duration
1h 43m
Detected by Pingoru
Sep 14, 2021, 11:32 AM UTC

Affected components

BackOfficeSelfCare

Update timeline

  1. investigating Sep 14, 2021, 01:08 PM UTC

    A high number of timeouts are seen on the platform, which makes it not usable at the moment.

  2. identified Sep 14, 2021, 01:10 PM UTC

    The issue has been identified, and is located on the database layer. Our Cloud provider has been contacted, and has a published a report on unavailability of the database.

  3. monitoring Sep 14, 2021, 01:12 PM UTC

    The database is operating normally. An incident has been opened to our Cloud Provider.

  4. monitoring Sep 14, 2021, 01:13 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 14, 2021, 01:16 PM UTC

    The incident has been resolved.