Revers.io experienced a major incident on September 16, 2021 affecting BackOffice, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
BackOffice
Update timeline
- investigating Sep 16, 2021, 08:08 AM UTC
Performance issues have been reported on the platform. Investigation is in progress.
- investigating Sep 16, 2021, 08:08 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 16, 2021, 08:17 AM UTC
A virtual machine has become unresponsive, and was not restored successfully. The services have been manually restarted, and we are closely monitoring the platform.
- resolved Sep 16, 2021, 09:28 AM UTC
The incident is closed. An investigation with our Cloud provider has been launched to understand the root cause of the issue.