Revers.io experienced a major incident on May 4, 2022 affecting BackOffice and SelfCare, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 04, 2022, 09:23 AM UTC
An abnormal level of errors has been detected on the platform. Investigation is in progress.
- identified May 04, 2022, 09:33 AM UTC
The issue has been identified, and is related to a platform infrastructure repair job. This repair job has caused some issues in service communication and some services have been relaunched to re-establish connectivity. We are currently monitoring the platform closely until the end of the repair job.
- identified May 04, 2022, 09:58 AM UTC
The repair job is still in progress and may cause temporary issues in communications. We are continue to monitor closely the platform.
- monitoring May 04, 2022, 10:37 AM UTC
Repair job is completed. All is back to normal. We continue to monitor the platform.
- monitoring May 04, 2022, 10:49 AM UTC
We are continuing to monitor for any further issues.
- resolved May 04, 2022, 10:49 AM UTC
Incident is resolved, all is working fine.