Reveal incident

APIs are very slow to respond

Major Resolved View vendor source →

Reveal experienced a major incident on October 17, 2022 affecting Partnerships and Matches and 1 more component, lasting 15h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2022, 04:07 PM UTC
Resolved
Oct 18, 2022, 07:39 AM UTC
Duration
15h 31m
Detected by Pingoru
Oct 17, 2022, 04:07 PM UTC

Affected components

PartnershipsMatchesCRM Accounts

Update timeline

  1. investigating Oct 17, 2022, 04:07 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 17, 2022, 04:22 PM UTC

    We identified the root cause of the problem and could set the application back to a normal state. We will keep monitoring.

  3. monitoring Oct 17, 2022, 04:22 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 18, 2022, 07:39 AM UTC

    This incident has been resolved.

  5. postmortem Mar 15, 2023, 08:20 AM UTC

    A third party publishing webhooks has been exhausting resources on our API. The resources have been aligned with the need, and the third party has been configured with stricter throttling limits.