Rev incident

Delay with Rev Live Captions joining Zoom Meetings

Notice Resolved View vendor source →

Rev experienced a notice incident on August 21, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2020, 10:53 PM UTC
Resolved
Aug 18, 2020, 02:00 PM UTC
Duration
—
Detected by Pingoru
Aug 21, 2020, 10:53 PM UTC

Update timeline

  1. resolved Aug 21, 2020, 10:53 PM UTC

    We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for the majority of users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.