Rev experienced a minor incident on August 25, 2020 affecting Rev Live Captions for Zoom Meetings, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Rev Live Captions for Zoom Meetings
Update timeline
- monitoring Aug 25, 2020, 12:03 AM UTC
We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for some users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.
- monitoring Aug 25, 2020, 01:25 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 25, 2020, 01:25 AM UTC
This incident has been resolved.