Rev incident

Delay with Rev Live Captions joining Zoom Meetings

Minor Resolved View vendor source →

Rev experienced a minor incident on August 31, 2020 affecting Rev Live Captions for Zoom Meetings, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2020, 05:13 PM UTC
Resolved
Aug 31, 2020, 07:41 PM UTC
Duration
2h 27m
Detected by Pingoru
Aug 31, 2020, 05:13 PM UTC

Affected components

Rev Live Captions for Zoom Meetings

Update timeline

  1. monitoring Aug 31, 2020, 05:13 PM UTC

    We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

  2. resolved Aug 31, 2020, 07:41 PM UTC

    This incident has been resolved.