Rev incident

Delay with Rev Live Captions joining Zoom Meetings

Minor Resolved View vendor source →

Rev experienced a minor incident on September 17, 2020 affecting Rev Live Captions for Zoom Meetings, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2020, 04:13 PM UTC
Resolved
Sep 17, 2020, 07:30 PM UTC
Duration
3h 16m
Detected by Pingoru
Sep 17, 2020, 04:13 PM UTC

Affected components

Rev Live Captions for Zoom Meetings

Update timeline

  1. monitoring Sep 17, 2020, 04:13 PM UTC

    We have identified an issue with Zoom preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

  2. resolved Sep 17, 2020, 07:30 PM UTC

    This incident has been resolved.