Rev experienced a minor incident on September 17, 2020 affecting Rev Live Captions for Zoom Meetings, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Rev Live Captions for Zoom Meetings
Update timeline
- monitoring Sep 17, 2020, 04:13 PM UTC
We have identified an issue with Zoom preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.
- resolved Sep 17, 2020, 07:30 PM UTC
This incident has been resolved.