Rev experienced a minor incident on September 23, 2020 affecting Rev Live Captions for Zoom Meetings, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Rev Live Captions for Zoom Meetings
Update timeline
- monitoring Sep 23, 2020, 04:15 PM UTC
We have identified an issue preventing Rev Live Captions from automatically joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.
- monitoring Sep 23, 2020, 05:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 23, 2020, 05:17 PM UTC
This incident has been resolved.