Rev incident

Issue affecting live captions joining Zoom Webinars

Rev experienced a major incident on November 4, 2020 affecting Rev Live Captions for Zoom Webinars, lasting 2h. The incident has been resolved; the full update timeline is below.

Started: Nov 04, 2020, 10:46 PM UTC
Resolved: Nov 05, 2020, 12:46 AM UTC
Duration: 2h
Detected by Pingoru: Nov 04, 2020, 10:46 PM UTC

Affected components

Rev Live Captions for Zoom Webinars

Update timeline

identified Nov 04, 2020, 10:46 PM UTC

We have identified an issue preventing live captions from joining some Zoom Webinars. This is not affecting Zoom Meetings.
resolved Nov 05, 2020, 12:46 AM UTC

We have fixed an issue with the Zoom Webinar Live Streaming URL Creator causing issues with live captions joining some Zoom Webinars. To ensure live captions will join your next Webinar, please update your Webinar's Stream URL And Key using the Streaming URL Creator.