Rev incident

Delay with Rev Live Captions joining Zoom Meetings

Notice Resolved View vendor source →

Rev experienced a notice incident on November 25, 2020 affecting Rev Live Captions for Zoom Meetings, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 08:13 PM UTC
Resolved
Nov 26, 2020, 08:41 PM UTC
Duration
1d
Detected by Pingoru
Nov 25, 2020, 08:13 PM UTC

Affected components

Rev Live Captions for Zoom Meetings

Update timeline

  1. monitoring Nov 25, 2020, 08:13 PM UTC

    We have identified a Zoom issue causing long delays with Zoom notifying Rev when a Zoom Meeting starts. This causes Rev Live Captions to be significantly delayed when joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

  2. resolved Nov 26, 2020, 08:41 PM UTC

    This incident has been resolved.