Rev incident

Delay with Rev Live Captions joining Zoom Meetings

Notice Resolved View vendor source →

Rev experienced a notice incident on December 1, 2020 affecting Rev Live Captions for Zoom Meetings, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2020, 05:13 PM UTC
Resolved
Dec 01, 2020, 08:01 PM UTC
Duration
2h 48m
Detected by Pingoru
Dec 01, 2020, 05:13 PM UTC

Affected components

Rev Live Captions for Zoom Meetings

Update timeline

  1. monitoring Dec 01, 2020, 05:13 PM UTC

    We have identified a Zoom issue causing long delays with Zoom notifying Rev when a Zoom Meeting starts. This causes Rev Live Captions to be significantly delayed when joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

  2. resolved Dec 01, 2020, 08:01 PM UTC

    This incident has been resolved.