Rev experienced a minor incident on February 2, 2021 affecting Rev Live Captions for Zoom Meetings, lasting 12h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Rev Live Captions for Zoom Meetings
Update timeline
- monitoring Feb 02, 2021, 04:34 PM UTC
We have identified a Zoom issue causing long delays with Zoom notifying Rev when a Zoom Meeting starts. This causes Rev Live Captions to be significantly delayed when joining Zoom Meetings for many users. Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472. This issue is related to delayed notifications from Zoom after a Host joins a Meeting.
- monitoring Feb 02, 2021, 11:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 03, 2021, 05:12 AM UTC
This incident has been resolved.