Rev AI incident

Increased Turn Around Time for Non-English Async Language Transcription

Minor Resolved View vendor source →

Rev AI experienced a minor incident on January 13, 2022 affecting Asynchronous Speech to Text API, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2022, 10:44 PM UTC
Resolved
Jan 14, 2022, 03:05 AM UTC
Duration
4h 20m
Detected by Pingoru
Jan 13, 2022, 10:44 PM UTC

Affected components

Asynchronous Speech to Text API

Update timeline

  1. investigating Jan 13, 2022, 10:44 PM UTC

    We are currently investigating this issue.

  2. identified Jan 14, 2022, 12:12 AM UTC

    This incident is being downgraded from partial outage to degraded performance. This partial degradation effects only non-english async transcription jobs. Users of non-english async transcription may observe an increase in turn around time. We have discovered that this incident has not resulted in any job failures. We have identified the issue is linked to one of our web infrastructure service providers. We are continuing to work on a fix.

  3. monitoring Jan 14, 2022, 12:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 14, 2022, 03:05 AM UTC

    This incident has been resolved.