Rev AI incident

Delay in Asynchronous Speech-To-Text, Insights APIs and Streaming API results

Minor Resolved View vendor source →

Rev AI experienced a minor incident on August 16, 2022 affecting Asynchronous Speech to Text API and Streaming Speech to Text API and 1 more component, lasting 23h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2022, 08:16 PM UTC
Resolved
Aug 17, 2022, 07:18 PM UTC
Duration
23h 2m
Detected by Pingoru
Aug 16, 2022, 08:16 PM UTC

Affected components

Asynchronous Speech to Text APIStreaming Speech to Text APIRTMP IngestionCustom Vocabulary APIDeveloper DashboardTopic Extraction APISentiment Analysis API

Update timeline

  1. investigating Aug 16, 2022, 08:16 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 16, 2022, 08:23 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 16, 2022, 08:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 16, 2022, 09:42 PM UTC

    We are continuing to monitor for any further issues. The Async API issues have resolved. We are seeing an improvement on the Streaming API, but users may experience an increase in streaming transcript turn around times.

  5. monitoring Aug 16, 2022, 10:51 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Aug 16, 2022, 11:50 PM UTC

    Keeping the issue open for now as we continue to monitor, but most users should no longer be experiencing increased Streaming Speech-To-Text Partial and Final latency. We do observe occasional slow response times from AWS S3 and we have escalated with our hosting provider.

  7. resolved Aug 17, 2022, 07:18 PM UTC

    This incident has been resolved. We are following up with our hosting providers to reduce the likelihood of this occurrence again.