Rev AI incident

Internal DB connection issue

Minor Resolved View vendor source →

Rev AI experienced a minor incident on January 6, 2023 affecting Asynchronous Speech to Text API and Streaming Speech to Text API and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2023, 08:07 PM UTC
Resolved
Jan 06, 2023, 08:15 PM UTC
Duration
8m
Detected by Pingoru
Jan 06, 2023, 08:07 PM UTC

Affected components

Asynchronous Speech to Text APIStreaming Speech to Text APIRTMP IngestionCustom Vocabulary APIOn-Prem Licensing ServerTopic Extraction APISentiment Analysis API

Update timeline

  1. investigating Jan 06, 2023, 08:07 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 06, 2023, 08:07 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 06, 2023, 08:15 PM UTC

    The event was momentary and lasted only for a small number of requests in a duration less than 30 seconds. It's unlikely that any customer has noticed a degradation in TaT for any service. Streaming API connections may have been terminated by the server or partial/final hypothesis delayed by up to a minute during the event. If users are following our guidance and buffering audio locally and attempting to reconnect to the server when a server side termination is initiated, impact to end users would have been minimal. We are continuing to investigate the underlying cause to prevent any future disruptions such as these.