Retrium incident

Free trial accounts showing as expired

Minor Resolved View vendor source →

Retrium experienced a minor incident on March 14, 2016, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2016, 02:12 PM UTC
Resolved
Mar 14, 2016, 02:56 PM UTC
Duration
43m
Detected by Pingoru
Mar 14, 2016, 02:12 PM UTC

Update timeline

  1. investigating Mar 14, 2016, 02:12 PM UTC

    Any account on a free trial that has run at least one retrospective is showing as if their free trial has expired. This is preventing free trial accounts from running retrospectives. We are investigating now.

  2. identified Mar 14, 2016, 02:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 14, 2016, 02:56 PM UTC

    This incident has been resolved.