Retrium incident

Internet Explorer doesn't load retrospectives

Minor Resolved View vendor source →

Retrium experienced a minor incident on August 29, 2016, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2016, 03:43 PM UTC
Resolved
Aug 29, 2016, 09:46 PM UTC
Duration
6h 2m
Detected by Pingoru
Aug 29, 2016, 03:43 PM UTC

Update timeline

  1. investigating Aug 29, 2016, 03:43 PM UTC

    Currently, if you try to load a retrospective in IE or MS Edge, it will fail. We are investigating the cause.

  2. identified Aug 29, 2016, 04:00 PM UTC

    We've identified the issue and will be issuing a fix soon.

  3. identified Aug 29, 2016, 06:36 PM UTC

    We have isolated this issue to a server misconfiguration. We are working with our ops team to issue a fix.

  4. identified Aug 29, 2016, 07:37 PM UTC

    This seems to be the result of an issue on our load balancer. We are working on it and will continue to update you as we work to find a solution.

  5. resolved Aug 29, 2016, 09:46 PM UTC

    We've resolved the issue. You can now use Internet Explorer and Edge to run retrospectives. Sorry everyone for the issues today. We will be issuing a post-mortem soon.