Retrium incident

Password reset is broken

Minor Resolved View vendor source →

Retrium experienced a minor incident on July 26, 2018, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2018, 03:18 PM UTC
Resolved
Jul 27, 2018, 07:21 PM UTC
Duration
1d 4h
Detected by Pingoru
Jul 26, 2018, 03:18 PM UTC

Update timeline

  1. investigating Jul 26, 2018, 03:18 PM UTC

    Resetting your password is currently broken. If you try to reset your password, you will get locked out of your account. We are investigating and will keep you updated here.

  2. investigating Jul 27, 2018, 07:21 PM UTC

    We've identified and fixed resetting your password.

  3. resolved Jul 27, 2018, 07:21 PM UTC

    This incident has been resolved.