Retrium experienced a major incident on October 8, 2020 affecting Authentication, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Authentication
Update timeline
- investigating Oct 08, 2020, 03:33 PM UTC
There is a SAML outage that is affecting some of our customers' ability to log in.
- identified Oct 08, 2020, 04:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 08, 2020, 05:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2020, 07:04 PM UTC
This incident has been resolved.