Retrium experienced a major incident on March 22, 2023 affecting Authentication, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 22, 2023, 12:06 PM UTC
There is currently an issue with our latest deployment that is preventing users from authenticating via SSO. We are investigating the issue and will update this incident when a fix is found.
- identified Mar 22, 2023, 12:13 PM UTC
We are going to roll the application back to a previous version to investigate a fix for this issue without affecting our users' ability to log in. ETA for the fix is around 15 minutes. We will update this page when the application is rolled back.
- monitoring Mar 22, 2023, 12:37 PM UTC
We have rolled the application back to a previous version and are confirming that SSO logins are working now.
- resolved Mar 22, 2023, 12:47 PM UTC
We have confirmed with customers that SSO is now working as expected. If you continue to experience issues, please reach out to [email protected].