Retrium incident
Some users experiencing error page for all requests
Retrium experienced a major incident on July 25, 2023 affecting Retrospectives and Authentication, lasting 6h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 25, 2023, 03:22 PM UTC
Some users are unable to use Retrium, and are experiencing the error page on all app endpoints. We are investigating the issue currently and will update when more information is available.
- investigating Jul 25, 2023, 06:04 PM UTC
We are continuing to investigate the log-in issue impacting some Retrium users. Retrospectives are only affected for those unable to log in to Retrium.
- identified Jul 25, 2023, 08:32 PM UTC
Retrium has identified the cause of the authentication issue and is working to release a fix. Retrospectives are only affected for those unable to log in to Retrium.
- resolved Jul 25, 2023, 10:12 PM UTC
The login issues have been resolved, allowing users to load the login page to access Retrium.