Retrium experienced a critical incident on August 6, 2023 affecting Authentication, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Authentication
Update timeline
- identified Aug 06, 2023, 09:01 PM UTC
There is an authentication issue that was caused by a recent update to the application. The issue is identified and we are working on releasing a solution within the next hour. There may be some interruption to services during this period. Anyone who is currently logged in should not have any issues, and it is recommended to remain logged in until the fix has been implemented. We will update this when the fix has been deployed.
- resolved Aug 06, 2023, 09:29 PM UTC
The fix has been tested and deployed. We apologize for any inconvenience this might have caused.