Retention Science incident

Link Redirect Tracking Errors

Minor Resolved View vendor source →

Retention Science experienced a minor incident on July 10, 2018 affecting Events and Tracking API, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2018, 01:24 AM UTC
Resolved
Jul 10, 2018, 02:00 AM UTC
Duration
35m
Detected by Pingoru
Jul 10, 2018, 01:24 AM UTC

Affected components

Events and Tracking API

Update timeline

  1. investigating Jul 10, 2018, 01:24 AM UTC

    We are currently investigating a small percentage of errors with link redirect tracking. Sends that were delivered between 6:05PM (PST) and 6:20PM (PST) may contain re-direct links that do not track correctly in certain browsers. Our team is investigating the cause for this issue.

  2. investigating Jul 10, 2018, 01:25 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 10, 2018, 02:00 AM UTC

    As of 6:20PM (PST) we have resolved the incident and are no longer encountering this issue with redirect tracking. Our engineering team will continuing to monitor this system.