Retention Science incident

Users/Transactional APIs - Degraded Performance

Minor Resolved View vendor source →

Retention Science experienced a minor incident on November 2, 2018 affecting Users API and Transactional Sends API, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2018, 12:12 AM UTC
Resolved
Nov 02, 2018, 12:20 AM UTC
Duration
7m
Detected by Pingoru
Nov 02, 2018, 12:12 AM UTC

Affected components

Users APITransactional Sends API

Update timeline

  1. investigating Nov 02, 2018, 12:12 AM UTC

    We are investigating an issue causing our Users API and Transactional APIs to have degraded performance. All other systems are operating as normal.

  2. resolved Nov 02, 2018, 12:20 AM UTC

    We've fixed the issue causing degraded API performance. All API endpoints are operational.