Retention Science incident

Database Upgrade & Maintenance

Notice Resolved View vendor source →

Retention Science experienced a notice incident on November 4, 2018 affecting Cortex Application (Main Dashboard) and Users API and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2018, 04:46 PM UTC
Resolved
Nov 04, 2018, 06:32 PM UTC
Duration
1h 46m
Detected by Pingoru
Nov 04, 2018, 04:46 PM UTC

Affected components

Cortex Application (Main Dashboard)Users APISmart Blast / Promo Blast Sends API

Update timeline

  1. monitoring Nov 04, 2018, 04:46 PM UTC

    We are performing database maintenance and upgrades. Scheduled sends during this period may be delayed up to 15 minutes. Any Users API calls will need to be retried. Imports will resume as normal post-upgrade.

  2. resolved Nov 04, 2018, 06:32 PM UTC

    This incident has been resolved.