Retention Science experienced a minor incident on November 8, 2018 affecting Campaign Reporting and Analytics API, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Campaign Reporting and Analytics API
Update timeline
- identified Nov 08, 2018, 10:36 PM UTC
We've identified a bottleneck in our Trend Details (analytics) pipeline that may cause your Cortex analytics metrics to be delayed. We are actively working on resolution and anticipate all metrics to be fully updated by 6PM PT. All Cortex dashboard, sends, imports and other API calls remain fully operational.
- resolved Nov 09, 2018, 01:58 AM UTC
All metrics have been updated and the bottleneck has been resolved.