Retention Science incident

Database Connectivity Issues

Critical Resolved View vendor source →

Retention Science experienced a critical incident on November 11, 2018 affecting Cortex Application (Main Dashboard), lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2018, 08:09 AM UTC
Resolved
Nov 11, 2018, 08:50 AM UTC
Duration
40m
Detected by Pingoru
Nov 11, 2018, 08:09 AM UTC

Affected components

Cortex Application (Main Dashboard)

Update timeline

  1. investigating Nov 11, 2018, 08:09 AM UTC

    We are looking into a database issue that is affecting the dashboard.

  2. identified Nov 11, 2018, 08:20 AM UTC

    We have identified the database outage and are working on restoring it.

  3. monitoring Nov 11, 2018, 08:39 AM UTC

    The database has been restored and the dashboard is now functional.

  4. resolved Nov 11, 2018, 08:50 AM UTC

    This incident has been resolved.