Retention Science experienced a minor incident on February 14, 2019 affecting Cortex Application (Main Dashboard) and Users API and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Cortex Application (Main Dashboard)Users APISmart Blast / Promo Blast Sends APITransactional Sends APIData Imports ServiceCampaign Reporting and Analytics API
Update timeline
- investigating Feb 14, 2019, 02:42 PM UTC
We are currently investigating a network issue affecting a subset of our services. Logging in to Cortex Dashboard as well as API calls may be affected. We will update as we identify the issue.
- resolved Feb 14, 2019, 03:09 PM UTC
This incident has been resolved. Any pre-scheduled campaigns during the period of approximately 6:30 - 6:45 AM PST will continue to go out as expected, with up to 20 minute delay. Cortex dashboard is working as expected.