Retention Science incident

Email send issues with Cortex

Major Resolved View vendor source →

Retention Science experienced a major incident on March 6, 2019 affecting Smart Blast / Promo Blast Sends API, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2019, 11:38 PM UTC
Resolved
Mar 07, 2019, 12:00 AM UTC
Duration
21m
Detected by Pingoru
Mar 06, 2019, 11:38 PM UTC

Affected components

Smart Blast / Promo Blast Sends API

Update timeline

  1. investigating Mar 06, 2019, 11:38 PM UTC

    Sends from Cortex are currently slow or blocked from sending. We expect this to be resolved in the next 15 minutes. We apologize for the issue.

  2. resolved Mar 07, 2019, 12:00 AM UTC

    Send issues have been resolved, and sends can proceed normally again. The queue of current sends will be caught up shortly. We apologize again for the issue.