Retention Science experienced a major incident on November 26, 2019 affecting Cortex Application (Main Dashboard), lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Cortex Application (Main Dashboard)
Update timeline
- investigating Nov 26, 2019, 09:49 PM UTC
We are experiencing intermittent issues with accessing the Cortex platform. You may see a 503 error when trying to access pages. The issue is currently under investigation and we'll have updates for you shortly.
- resolved Nov 26, 2019, 10:03 PM UTC
Access issues have been resolved. This was a temporary network issue, and additional monitoring checks have been added to several components of the system.