Retention Science experienced a minor incident on April 24, 2020 affecting Reporting, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Reporting
Update timeline
- identified Apr 24, 2020, 05:43 PM UTC
Due to an issue with AWS, our send capacity is being temporarily reduced resulting in some delays in sends and reporting. We have identified the source issue and expect to have a resolution shortly.
- resolved Apr 24, 2020, 06:44 PM UTC
The issue as been resolved and all sends and reporting have caught up. Please note that no sends were dropped and only some sends experienced a delay. Please reach out to [email protected] or your Customer Success Manager to review and discuss any impact to your specific account.