Retention Science incident

Sporadic Error Appearing in Template Editor

Retention Science experienced a minor incident on May 13, 2020 affecting Template Tools, lasting 23h 56m. The incident has been resolved; the full update timeline is below.

Started: May 13, 2020, 07:09 PM UTC
Resolved: May 14, 2020, 07:05 PM UTC
Duration: 23h 56m
Detected by Pingoru: May 13, 2020, 07:09 PM UTC

Affected components

Template Tools

Update timeline

identified May 13, 2020, 07:09 PM UTC

We are seeing a sporadic error in the template editor stating "Errors on BEE Plugin configuration" which is preventing the editing and saving of templates. Logging out and logging back in is a simple workaround as a fix is being put into place. We have identified the source issue and will have it resolved shortly.
resolved May 14, 2020, 07:05 PM UTC

This issue is now resolved.