Retention Science experienced a minor incident on June 19, 2020 affecting Cortex Application (Main Dashboard) and Filtering and Segmentation Service and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Cortex Application (Main Dashboard)Filtering and Segmentation ServiceTemplate Tools
Update timeline
- investigating Jun 19, 2020, 02:18 PM UTC
We are currently investigating an issue causing slow loading pages or browser timeout errors for a subset of accounts. This may occur when accessing specific Cortex pages including the Smart Segments or during Email Creation.
- resolved Jun 19, 2020, 03:00 PM UTC
This incident has been resolved.