Retention Science incident

Delay in transactional sends

Minor Resolved View vendor source →

Retention Science experienced a minor incident on July 14, 2020 affecting Transactional Sends API, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2020, 09:52 PM UTC
Resolved
Jul 14, 2020, 10:38 PM UTC
Duration
45m
Detected by Pingoru
Jul 14, 2020, 09:52 PM UTC

Affected components

Transactional Sends API

Update timeline

  1. investigating Jul 14, 2020, 09:52 PM UTC

    We are investigating an issue causing delay of transactional sends from our Transactional sends API.

  2. resolved Jul 14, 2020, 10:38 PM UTC

    This incident has been resolved.