Retention Science incident

Intermittent access to Cortex

Major Resolved View vendor source →

Retention Science experienced a major incident on July 22, 2020 affecting Cortex Application (Main Dashboard), lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2020, 06:43 PM UTC
Resolved
Jul 22, 2020, 07:47 PM UTC
Duration
1h 3m
Detected by Pingoru
Jul 22, 2020, 06:43 PM UTC

Affected components

Cortex Application (Main Dashboard)

Update timeline

  1. identified Jul 22, 2020, 06:43 PM UTC

    We are experiencing intermittent issues with Cortex. Access to Cortex may be limited during this time. We have identified the source issue and expect a fix to be in place momentarily.

  2. resolved Jul 22, 2020, 07:47 PM UTC

    This incident has been resolved and full access to Cortex has been restored