Retention Science incident

Cortex Filters and Partial Delay in Sends

Minor Resolved View vendor source →

Retention Science experienced a minor incident on August 22, 2020 affecting Filtering and Segmentation Service and Campaign Reporting and Analytics API, lasting 10h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2020, 07:06 PM UTC
Resolved
Aug 23, 2020, 05:33 AM UTC
Duration
10h 27m
Detected by Pingoru
Aug 22, 2020, 07:06 PM UTC

Affected components

Filtering and Segmentation ServiceCampaign Reporting and Analytics API

Update timeline

  1. identified Aug 22, 2020, 07:06 PM UTC

    We've identified an issue causing degraded performance for some Cortex filters. This is causing Cortex sends and promo blasts to be delayed for a subset of clients. We are actively working with our database provider to resolve this as soon as possible. Analytics pages may also experience delayed metrics. Our metrics are regenerating and will be fully updated by end of day.

  2. resolved Aug 23, 2020, 05:33 AM UTC

    This incident has been resolved.