Retention Science incident

Cortex Filters and Partial Delay in Sends

Minor Resolved View vendor source →

Retention Science experienced a minor incident on September 4, 2020 affecting Filtering and Segmentation Service and Campaign Reporting and Analytics API, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2020, 05:05 PM UTC
Resolved
Sep 04, 2020, 07:01 PM UTC
Duration
1h 56m
Detected by Pingoru
Sep 04, 2020, 05:05 PM UTC

Affected components

Filtering and Segmentation ServiceCampaign Reporting and Analytics API

Update timeline

  1. identified Sep 04, 2020, 05:05 PM UTC

    We've identified an issue causing degraded performance for some Cortex filters. This is causing Cortex sends and promo blasts to be delayed for a subset of clients. We are actively working with our database provider to resolve this as soon as possible. Analytics pages may also experience delayed metrics. Our metrics are regenerating and will be fully updated by end of day.

  2. resolved Sep 04, 2020, 07:01 PM UTC

    This incident has been resolved.