Retention Science experienced a minor incident on October 9, 2020 affecting Smart Blast / Promo Blast Sends API and Filtering and Segmentation Service, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Smart Blast / Promo Blast Sends APIFiltering and Segmentation Service
Update timeline
- investigating Oct 09, 2020, 12:51 PM UTC
We are investigating a network connectivity issue that is causing a delay in the send pipeline. Promo blasts scheduled are being processed but may experience delay until this issue has been resolved. We are actively working through this and will update as soon as we can.
- resolved Oct 09, 2020, 01:56 PM UTC
This incident has been resolved. The scope of this issue affects Promo blasts that were scheduled between 4-6:30AM PST. Any blasts that may have been delayed have now been queued for sending.